Frequently Asked Questions About Purdue Global and COVID-19

Background Check Processing Delays

  • If closures to facilities in your state of residence delay the processing of your background check results, you are eligible to complete and submit an attestation form that enables you to exceed the deadline to have an approved background check on file and remain enrolled at the University. However, you must have an approved background check on file by the end of your first term. Please contact your Student Advisor for details.

  • Currently, facilities in most states continue to process background checks without disruption. Your Advisor will notify you if facilities in your state are affected, causing processing delays.

Proof of Degree Completion, Transcripts, and Diplomas

  • If the official transcript(s) you ordered showing prior degree completion required for your program of enrollment are being delayed, the Office of the Registrar will attempt to use the unofficial transcript you provided and compare it to other official record sources to confirm that the degree completion requirements for your program have been met.

    You will remain in conditional admission status and you will not be eligible for federal financial aid until your program's degree admission requirements have been met by one method or the other.

    If you cannot provide the required documentation by the end of the first term of enrollment, you could be dismissed from the University according to University policy.

  • If your official proof of foreign-based secondary completion is or might be delayed, the Office of the Registrar and the Dean's Office will review certification from other official sources.

    If your official proof of foreign-based secondary completion is or might be delayed, the Office of the Registrar and the Dean’s Office will review certification from other official sources.
  • We cannot award transfer credit until an official transcript is submitted; it cannot be awarded from an unofficial transcript. Work with your Advisor to try to register for courses for which you do not expect transfer credit. We expect minimal disruption to the receipt of transcripts, but some delays may occur based on staffing adjustments at institutions across the country. 

    We cannot award transfer credit until an official transcript is submitted; it cannot be awarded from an unofficial transcript. Work with your Advisor to try to register for courses for which you do not expect transfer credit. We expect minimal disruption to the receipt of transcripts, but some delays may occur based on staffing adjustments at institutions across the country. 
  • At this time, we do not anticipate any delays with your diploma. Diplomas are printed and sent through a third-party vendor that has a solid continuity plan, but if they are compelled to limit or stop work at their facilities this could change.

    At this time we do not anticipate any delays with your diploma. Diplomas are printed and sent through a third-party vendor that has a solid continuity plan, but if they are compelled to limit or stop work at their facilities this could change.

Academics

Funding

  • If you are having difficulty meeting payment obligations, please contact the Student Accounts team to discuss available options.

  • No. Financial aid disbursements will occur as scheduled, provided the eligibility criteria are met. Eligibility criteria include, but are not limited to, maintaining attendance per University policy. In addition, any resulting stipend payments will be made within 14 days of the funds being disbursed to your account. For more detail on those transactions, please visit the funding dashboard on your student portal.

  • Depending on the type of funding and withdrawal date, your funding may be affected. Please contact your designated Advisor or the financial aid office at 866-458-2008.

  • If your expected family contribution (EFC) is already zero, you have reached Pell lifetime eligibility (LEU), and you have reached maximal loan limits, you may not qualify for additional funding. If those conditions do not apply and you have experienced a loss of income compared to what was previously listed on your current FAFSA, you may be eligible for additional funding. Appropriate documentation must be provided (e.g., proof of unemployment, proof of reduced income). To begin the process, send an email explaining your situation to pjudgment@purdueglobal.edu. We will then contact you to discuss your individual circumstances.

  • If you did not previously apply for financial aid, begin the process by completing the FAFSA using Purdue Global's school code of 004586 at studentaid.gov/h/apply-for-aid/fafsa. You may also need to complete a Master Promissory Note (MPN) and Loan Entrance Counseling at studentaid.gov. Additional documentation may be requested once the FAFSA is processed.

    The Purdue University Global website provides information and videos to assist you if you have questions. You can access them in the Paying for School section.

    Your balance payment is due by the end of your term. Please contact Student Accounts at 866-522-7747 (Toll Free) if you need assistance.

Health Sciences

  • Please contact your Clinical Student Manager. They will work with you to create a solution for completion of your hours at a later date.

  • We understand some students may want or need to delay their clinical hours. Please contact your Clinical Student Manager. We will work with you to create a solution for completion of your hours at a later date.

  • We are responding to possible impacts on a case-by-case basis, for example, if a site cancels the placement, or if a student cannot fulfill hours due to unforeseen circumstances, or if a student chooses to not go to the site to avoid exposure. In these cases, we will work with you to mitigate the situation. Each program may require a different approach. Connect with your Clinical Student Manager if you are experiencing an issue.

  • Please contact your Clinical Student Manager (CSM) to discuss your specific situation. Your CSM will assist you from there.

Business and IT

  • We will continue to have internships as an option for students. If internships are affected by COVID-19, students can work with their instructors to find alternative solutions fitting their circumstances.

Nursing

Social and Behavioral Sciences

  • Please contact your instructor. They will have options for students who are working on field experience.

  • AS495 has been cancelled for the March 25, 2020, term (2002C). Because the course is not a requirement, you may take it in another term.

  • You will be given the choice to continue with the practicum or push the practicum back to another term. You will also be eligible to take the comprehensive exam or thesis course before taking the practicum. If you still have other courses remaining, you will be able to take those scheduled classes and take the practicum during the comprehensive exam or thesis. The department chair will contact you to explain options for you and the pros and cons of each to help you make the decision that is right for you.

  • Contact your clinical manager and instructor to discuss options.

Military

General Questions About the Coronavirus (COVID-19)